To all our valued family and friends,
What a year 2020 has been! Most of the year has been very challenging dealing with Covid-19 – Stage 1, Stage 2, Stage 3, Green Zone, Red Zone, Grey Zone, Lockdown! Are we working? What can I do? Who can I see? What am I going to do with my kids?
The mental and physical health impact for those suffering from Covid-19 and the family members supporting them has also been very difficult and our thoughts and prayers go out to them.
As you all know, the Hamilton region has been in lockdown since December 21, 2020, and Premier Ford announced that day Ontario will be in lockdown beginning December 26, 2020. Fortunately, dental offices are permitted to continue servicing our communities as an essential service. This means we will still be open to help our valued family and friends.
I want to reassure you that we are following all of the guidelines and continue to thoroughly clean and disinfect each day the common areas such as the patient washroom, waiting room, and front desk beyond what is normally done in addition to disinfecting each dental room after every patient. Your health and safety are our utmost concern.
The waiting room still has very limited capacity so you may be asked to wait outside if the sitting capacity is reached. With this in mind, we would like to remind you to come alone to your appointment but if this is not possible then to come only with one other person.
We have also mentioned in our last letter that we have adopted an appointment only policy. We need to do this in order to provide a safer experience at the office and go through the required Covid-19 screening for each person that enters. We ask that you do not arrive unannounced and that you call or email us first.
Lastly, everyone that arrives must wear a face covering of some kind and use our hand sanitizer or wash your hands with soap and water.
All the familiar faces you are used to seeing are still here and will be happy to continue serving our community with your oral health needs.
Thank you for your patience and continued trust in us and we wish everyone a happy holiday and certainly a wonderful New Year!